Trust & Governance

Trust is an architecture decision. Made before the conversation starts.

An AI you can look in the eye carries different responsibilities than a chatbot in a corner of a webpage. Sizzle® is engineered for that responsibility from the first design choice — not retrofitted with a privacy banner on the way to launch. This page explains what that means in practice, what Sizzle commits to, and what it doesn’t claim yet.

Architecture-first  ·  Partner-approved  ·  Built for the world as it actually is

Trust isn’t a policy. It’s a system.

Most enterprise AI products buy trust with a compliance page. Sizzle® earns it with engineering. What the persona knows, what it’s allowed to say, where the data lives, who reviewed the behavior before launch — these are architecture decisions, not marketing decisions.

The trust model is the same whether the deployment is a hotel concierge in Riyadh, a pediatric guidance Synth Human® on a smart screen, or a financial wellness counselor in a workplace kiosk. The persona doesn’t freelance. The platform doesn’t hallucinate billable advice. The partner reviews every behavior surface before launch.

This page lays out Sizzle’s six trust pillars, the per-product commitments behind each of the three Sizzle products, and the governance process every deployment runs through before it goes live. It also lays out, honestly, what Sizzle doesn’t yet certify. Trust is more durable when it’s specific.

The Six Pillars

Trust, by category. Engineered, not asserted.

Six concrete commitments. Each one is a system Sizzle® builds, audits, and ships — not a paragraph in a marketing deck.

Pillar 01

Identity boundaries.

A Synth Human® knows what it is — an engineered persona, not a person. It is never represented as a human, and never asked to claim otherwise. The boundary is in the script, the training, the voice profile, and the conversation guardrails.

What this means
  • Persona disclosed as AI when contextually required
  • No impersonation of named real people
  • No false claims of credentials, licensure, or authority
Pillar 02

Knowledge boundaries.

Every persona has a defined knowledge base and a defined out-of-scope behavior. Inside the scope, the answers are sourced and verifiable. Outside the scope, the persona defers rather than fabricates. Hallucination is a UX failure, not a feature.

What this means
  • Approved knowledge base, no open-internet improvisation
  • Graceful out-of-scope deflection patterns
  • Refusal-by-design on prohibited topics
Pillar 03

Audit & transparency.

Every conversation is reviewable. The partner can audit the transcripts, the behavior log, the knowledge sources, and the persona’s actual on-camera output. Surprises are not a Sizzle® product feature.

What this means
  • Per-deployment conversation logs available to partners
  • Knowledge-base diffs versioned and reviewable
  • Behavior-drift monitoring with alerts
Pillar 04

Privacy by architecture.

The default data posture is minimal collection, local-first processing where possible, and explicit consent surfaces where it isn’t. EdgeBox® keeps inference on-device for the cases where data shouldn’t leave the venue at all.

What this means
  • Local-first inference where the use case allows
  • No persistent user identifiers without partner-approved consent
  • GDPR-compatible data handling defaults
Pillar 05

Behavior boundaries.

Each persona ships with a behavior contract. What it will discuss, how it will respond when challenged, what tone it carries, what it refuses. The contract is reviewed and approved by the partner before launch, and any change to it requires a re-approval.

What this means
  • Per-persona behavior contracts in writing
  • Red-team review before public deployment
  • Change control for any behavior or knowledge update
Pillar 06

Partner approval.

No Sizzle® deployment goes live unilaterally. Every persona, every behavior contract, every knowledge base, every voice profile is reviewed and signed off by the partner before public launch. The partner is the publisher; Sizzle® is the studio.

What this means
  • Written partner approval before public-facing launch
  • Structured QA period with partner audit access
  • Partner can pause or modify deployment at any time
By Product

Three products. Three trust commitments.

Sizzle® ships three distinct products. Each one carries the same trust principles, expressed through different technical commitments.

EdgeBox®

Local intelligence. Local data.

The on-device compute layer for the moments where the cloud isn’t fast enough, isn’t allowed to be, or shouldn’t be. Sensing, inference, and decisioning that runs inside the venue.

Trust commitments
  • On-device inference for the EdgeBox path
  • No video frames leave the device by default
  • Configurable per-venue privacy policy
  • Continues operating if connectivity drops
Synth Humans®

Engineered persona, governed behavior.

The cloud-native on-camera AI presence. Conversations happen with partner-approved knowledge and partner-approved behavior. The persona is a brand asset, not an open agent.

Trust commitments
  • Knowledge base scoped, sourced, and partner-approved
  • Behavior contract written, reviewed, and locked
  • Conversation transcripts auditable per deployment
  • Refusal-by-design on prohibited topics
Experience Pass®

Attributed commerce, consented contact.

The commerce-and-loyalty layer. Captures conversions cleanly, attributes them to the conversation that produced them, and only persists user contact data with explicit opt-in.

Trust commitments
  • QR-on-screen, Pass-on-phone — no app, no covert tracking
  • Explicit opt-in for any persistent user identifier
  • Partner-visible attribution dashboard
  • Sizzle earns only when the partner earns
The Governance Process

Four phases. Every deployment.

The same review process runs whether the deployment is a single Synth Human® at a kiosk or a multi-venue brand rollout.

Phase 01 · Scope

Behavior contract drafted.

Knowledge base scoped. Persona behavior boundaries defined in writing. Partner’s compliance, brand, and legal teams identify the surfaces that matter to them.

Phase 02 · Build

Persona engineered.

The Synth Human® is cast, the knowledge base is loaded, the guardrails are wired. Red-team review covers obvious failure modes before partner sees it.

Phase 03 · Review

Partner QA & sign-off.

Structured QA window. Partner audits the persona, the transcripts, the on-camera output, the commerce flow. Adjustments made, written sign-off obtained.

Phase 04 · Operate

Live with monitoring.

Deployment goes live. Behavior-drift monitoring runs continuously. Partner retains access to logs, transcripts, and change control. Partner can pause at any time.

The Honest Page

What we commit to. What we don’t claim yet.

Trust is more durable when it’s specific. Here’s exactly where Sizzle® is today — what’s shipping, what’s being formalized, and what we won’t pretend we have.

What we commit to

Shipping today.

  • Partner-approved behavior contracts for every public-facing deployment.
  • Auditable conversation logs available to the partner on request.
  • GDPR-compatible data handling defaults on every deployment.
  • Local-first inference for EdgeBox® deployments where the use case requires it.
  • Refusal-by-design on prohibited topics, with partner-defined boundaries.
  • Behavior-drift monitoring with alerts when output departs from the contract.
  • No persistent user identifiers without explicit, partner-approved consent.
  • Partner pause-and-modify rights at any time, for any reason.
What we don’t claim yet

On the path, not on the wall.

  • We are not yet SOC 2 Type II certified. Architecture is built around SOC 2 control patterns, and formal certification is on the roadmap.
  • We do not market a HIPAA-compliant deployment. Healthcare deployments are designed to be HIPAA-ready in architecture, with formal compliance certified on a per-deployment basis with the partner’s BAA.
  • We do not claim PCI-DSS certification. The Experience Pass® commerce flow handles transactions through certified third-party processors; Sizzle® does not store payment data.
  • We do not run a third-party-audited model evaluation yet. Internal red-team and partner QA cover behavior surfaces today; third-party model audits are scoped for 2026.
  • We do not offer a global data-residency guarantee. Regional residency commitments are negotiated per deployment when the partner requires them.
Want the Deployment Review Playbook?

The same playbook that runs every Sizzle® deployment. Yours, before you sign anything.

For prospects with active compliance, legal, or procurement review: Sizzle® shares the deployment review playbook, the behavior contract template, and a per-pillar trust-architecture briefing, on request, before any contract is signed. Schedule a walk-through and we’ll route the right materials to your team.

Trust isn’t something we sell. It’s something the architecture is responsible for.